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The Copy Chick
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Hi there – thanks so much for your responses.

I tried running it again yesterday and ended up with one troublesome file – and no, it’s not that big and it seems to be “timing out” in a minute or two, even though the upload bar shows 100%.

The cPanel tutorial advised a third party program (such as FileZilla) would need to be used to facilitate the upload, and following the FileZilla troubleshooting guide, I’ve set up an exception in the firewall to allow the upload, so I’m not sure why things are still going pear-shaped.

I really appreciate your offers of help and hopefully I can get in touch with a few more details – I have to duck off to a meeting shortly, so I’ll have to get back to it.