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Hi Browngirl,
Sorry to hear that your Magneto site is not performing as you had hoped. There can be lots of reasons that an ecommerce site may not perform well. Slow load times, poor design, hard to find items, poor seo, not enough advertising to name a few. However without actually seeing your site it is hard to know what factors could be the culprit. If you wanted to PM or post your websites address then I could be more use to you.

Also – whenever I chat to someone about launching a new ecommerce site I nearly always recommend that they do a thorough test of their marketing strategies using an existing (ie. cheap) template prior to spending loads of money on design. Whilst design makes it look good I have found that usability and good marketing are the key contributors to success.

Hope that helps.