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fiona@vas
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Another thing to think about is how the information will be used and how many people you’ll be sharing it with.

Because we have hundreds of processes for our own business and for the work we do for clients, we store all our operations manual items in a database. Everyone can access it, everyone (well perhaps those to whom you’re happy to give access) can update it and it’s easily searchable.

I tried for years unsuccessfully to keep an ops manual current and useful in a word processing document and wouldn’t dream of returning to that now.