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I do not want to be confused with a travel agent at all, as in my opinion they will try to hardsell you their products, especially those they get the most commission on. In my experience, they do what is best for them and the company’s profits, not the client. And in my experience, concierge are pretty much the opposite. We offer them several options which fit their criteria.

Well that’s one point that you should be using for selling your services on your website. :)