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+ 1 for ACT! and as a CRM tool for under $200, you really cannot go wrong. As Hammock already mentioned, you can customise til your hearts content, create lookups, reports and e-mail/word templates directly out of it too!

For years people have been banging on about SaaS and saleforce blah blah, but I am yet to see a better product for the small business owner than ACT!

Buy it and I don’t think you will look back!