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Hi deb, we are building our own themes and using woothemes. I haven’t used Thesis. My view on it is you can get so much for free but most people / businesses need some sort of paid monthly support (if I didn’t believe that I’d be a bit nervous about the future for my business).

If you have specific questions I would start by posting them in the tech forum there are lots of good people who may know the answers.

With most good themes you can do a huge amount of customising but you can never customize everything without knowing the code.

Re the versions our backups are very strict so I’m never too nervous about upgrading straight away, I usually backup manually just before we do it as well but we have 3 other potential backup sources so I always think it’s better to do it straight away and give it a bit of a test.