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SheInspires
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I know I’ve found it quite hard getting things sorted with a public relations agency so I took an easier route.

I have found http://www.sourcebottle.com.au to be a great resource so maybe through there you can find business who is happy with their PR agency and take it from there?

Personally I’ve been stunned at the very low number of agencies that have a decent online strategy of their own – if they can’t do it for themselves then why trust them to do mine?

But I agree with Paul about being exceptionally clear about goals and expectations – key deliverables that are signed off on with agreement.