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Danielle Hanalla
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Hi Belinda

Good luck with the battle.
We bought a competitor’s business a few years ago and he was awful like your supplier’s company sounds.
Some of the clients threatened to put the copiers in the street and leave them there :). He picked them up, but I am not sure that is the best option!
If you need advice from us (we are in Melbourne too), on a better printer for next time (if they give you choice of replacing it with another printer), we know all the ins and outs to making sure it’s a good economical choice. A small Kyocera printer with duplex might suffice as a backup in case the battle drags out. Our advice will be free and there’s no need for you to buy anything from us, I simply feel for your situation.