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fredfarcle
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If I was purchasing something like jewellery online I would want some sort of recourse if I didn’t like it or it was not of the expected standard, I also think this sort of policy would be essential if quality and service are your aim.

So far as refunds being abused, is it any different in a bricks and mortar business, you still get the occasional unreasonable client you can’t please no matter what you do.