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TrishF
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I prefer the phone call method, keep doing that, I used to do this in my last biz, it worked very well as most people are grateful that you would take the time to pick up the phone.
Also, that person is a warm lead, best to talk to them right away & hopefully even close the sale on the phone. If you wait they could go cold, or worse, they may get a call from some other place where they left their details & you’ll miss out.

Good luck
Trish Fehon