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SamanthaE
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Thanks all for replying.

I can definately understand where you are all coming from but this is where I get caught up. As a software provider we have several packages that are available (all with different prices). Without knowing exactly what features they are after it is hard to give them the information that would actually cover what they are asking for (and in my mind a chance at winning the sale).

Quite a few enquiries come from an external government site without ever having come to our website. The information provided on this site is very specific to one feature of our program (and industry) and does not give any other information about our product range.

So any suggestions on how I deal with this through just an email response would be helpful, without getting any background information via a phone call.