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Stuart B
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I’ve got an easy solution for you… If you provide a contact form on your website (name, email, phone, enquiry details) then you can just add another simple field called “preferred contact method” and they can then choose “phone / email”. Very easy.

I almost always want my information via email, even if I’ve spoken to someone on the phone. I want it written down so I can easily compare and analyse it at my leisure, rather than demanding my immediate attention, and also the risk that I’ll forget some critical information.

If you have a form like that then it’s easy, you just have to follow their instructions on how they’d like to be contacted.