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Hi All,

Thanks a bucnh for all your feedback. It has given me a lot to think about. I now have many ideas floating around in my head.

I think that for the time being I will continue to pick up the telephone to get some more information from the client and email through a personalised proposal. (sorry forgot to mention that the actual proposal is always emailed through to them to go through at their own leisure).

For me, and what makes me feel comfortable, is the fact that the prospective client knows that I want to get to know their business and what is right for them – not just lump them in with everyone else with a standardised email reply.

And for those prospectives that “just want it all in email” I will do just that, and move on….

But you have come up with some great suggestions that I will surely take on board :)