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Corset Kylie
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I believe this is the kind of problem a certain website development company ran into, a google search of their name shows a whirlpool forum thread as second to the company site, the forum thread not only explains the terrible service/products alledgedly provided, but also has multiple posts explaining how the company has then threatened and bullied the people who made such posts.

There is no way this is not damaging.
I google a website company, and see these reviews, I am going to be very hesitant to invest my money with them.
and as far as I can see, online advertisement is their biggest market, and ther are catering to compentant (semi) internet users who are likely to check reviews online.

K