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When my cleaning lady first started working for us, we went through the house together and decided on what jobs would be done weekly, which ones could be done fortnightly, and which ones were monthly.

Would it be simple and clear (and probably pleasing for your customers) if you did something similar in written form? Sort of like a quote, I guess.

I’ve had my same lady now for 2 years this April, and she’s wonderful, but only because every Friday when I walk in the door, everything that I’m wanting and expecting to be done, has been done.

Wendy :)