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Jen Wells
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Thanks for the mention Jayne.

Martin, if you’d like to have a chat about our services and what we can offer you, feel free to get in touch.

We specialise in Mystery Shopping and custom designing unique programs for clients who want something a little different or more suited to their individual business. Our shoppers can measure your customer service standards, as well as place orders or bookings on your website.

We are a certified member of the MSPA – Mystery Shopper Providers Association in the Asia-Pacific region so everything that we do is above board and honest. We are about to begin our 10th year in business and we service all of Australia and as of next month- New Zealand too!

Once a program has been designed (question template and reporting platform etc) you only pay for the surveys you order. It’s a very cost effective way to measure those service levels while giving your team members clear guidelines of what is expected and also giving the chance to be caught (and hopefully rewarded) for doing the right thing and offering great customer service.

If this sounds like what you are after, don’t hesitate to contact me.
Jen :)