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Steve Hather
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Thanks Jayne,

Great to meet you too!

We are involved in dozens of recalls every year as well as keeping an eye on how other companies manage recalls. As you said, some do really well and some make some fairly common mistakes that end up in an incident escalating into a crisis. Unfortunately some end up going out of business as a result, particularly smaller and medium sized companies that don’t have the resources to work through a complex recall like the larger companies have. It is really important to capture the lessons from both – what companies do well (so they can repeat it!) as well as what they don’t. For small to medium size businesses is all about simple but robust processes and people that can apply them. I am working on a discussion group to get people sharing some of those lessons so will let you know when that is up and running!

Thanks for the encouragement and for facilitating a great forum. Steve