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kathiemt
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I saw it as a way of evading contact. The person on the chat didn’t know much at all and couldn’t refer me to anyone else. He was basically there as a gatekeeper, or that’s how I saw it. I didn’t get anywhere and was told to go to the support section on the website – which is basically a forum with other users. Occasionally staff pop in. All their emails when you purchase products have no-reply addresses. They’re almost impossible to get hold of.