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The Copy Chick
  • Total posts: 963

Hi Matt – in accordance with the ACCC Warranties & Refunds Guide (page 11: Consumers’ responsibilities – goods), you are not under any obligation to refund any money if your client has simply changed her mind.

If she was aware of your terms & conditions prior to signing up, it may be worth advising her of your rights under the ACCC guidelines and offering her the credit and the book. When presented with the facts about her rights – and yours – it may help to reduce any potential backlash, since technically she has no right to a refund under the circumstances you have outlined

However, as others have said, what is the value of those 3 lessons and is it worth sticking to your terms? If she decides to get narky about it, it could cost you further business.

Good luck with whatever you decide.