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OneArmedGraphics
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The most straight forward solution would be creating for them a FTP account within your Hosting cPanel, or similar.

By the way it might be worth asking if they are optimizing their PDF exports for filesize, as they may not know they can shrink the PDF significantly smaller.
If using Acrobat Pro, look under ‘Document’ menu and ‘Reduce file size’
This can batch process multiple files.