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Robert Gerrish
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Great thread!

I’ve heard of some of the rather bizarre sounding strategies that Khalid mentioned and while I’ve not tried them I can imagine some could have a positive business impact, while others might be very counter-productive.

Certainly if you read any of the Steve Jobs bios, you’ll be familiar with his way of working…I have little doubt there was a strong mop up team supporting him and minimising negative fall out.

I think that establishing boundaries with clients is essential when working alone and with voicemail, autoresponders and the like we can and should do this when we need to focus on particular projects.

People rarely mind having to wait, so long as communication is thorough, professional and consistent.