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Zava Design, post: 135485 wrote:
http://en.wikipedia.org/wiki/Pareto_principle
“80% of your profits come from 20% of your customers…
80% of your sales are made by 20% of your sales staff…
Therefore, many businesses have an easy access to dramatic improvements in profitability by focusing on the most effective areas and eliminating, ignoring, automating, delegating or retraining the rest, as appropriate.”

As I said, hardly anything new brought up in this thread, mostly well known and not uncommon business practices.

The 80/20 rule (the Pareto principle) is well and good, but it’s statistical observation and basically a rule of thumb.

It’s certainly not a reason to fire 1 in 5 on a regular basis or cull your customer base, and that’s the suggestion I’ve been challenging.

If your worst customers are still profitable, why get rid of them? If your worst staff are doing a decent job, why fire them?

It’s theory vs practical application

Hyperbole vs reality

Ha! So much for me bowing out gracefully