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Scrooge, post: 135069 wrote:
The bank does not lose, the card holder does not lose, just the poor business that was done over by some )

Exactly same thing I have felt. The bank told me they have a special ‘fraud team’ that will help when I report suspect orders to them. A very large order came through that I was unsure about so I reported it to them, they told me it was all fine and to send the order to the customer, a day later again I asked the guy are you sure about this cus I’m not and he said yeh yeh all good, ok great large order!

Few weeks later got the fraud letter and then the money taken from my account!
No accountability or responsibility from the ‘fraud team’ whatsoever when I called them!

So what the purpose of the ‘fraud team’ ? Useless