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G’Day Steve,

I know one… I wrote 1 but not to promote my own system. What your after is a PSA solution more than a CRM, but have a look at

  1. AllocPSA: http://www.allocpsa.org/ : I also looked at for clients and it wasn’t too bad. Support is a bit crap (but you can modify it fully as it’s all php based with MySQL).
  2. Request Tracker: http://www.bestpractical.com/rt/ A heap of companies use this for Helpdesk tickets and you can customise it as well.
  3. Mantis: http://www.mantisbt.org/ I actually used this to have clients send me requests for bug on thier solution. Easy and Free and could be tailored but didn’t need to.

Hope this helps.