Home – New Forums Tech talk WARNING about a Bigpond/Telstra letter scam. Reply To: WARNING about a Bigpond/Telstra letter scam.

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Brent@Ontrax
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JohnTranter, post: 147342 wrote:
Just to muddy the waters, Telstra did send out a letter at the end of last year with a request to update the firmware on some wireless broadband modems.
https://bigpond.custhelp.com/app/answers/detail/a_id/16810

This was a real request and was on the Telstra technical support site
http://go.bigpond.com/help/technical_support/

At least I hope it was real, I updated my in-laws firmware just before Christmas! :)

If you performed the update via the Bigpond/Telstra website then your safe, well the In-Laws machine is, as Bigpond and Telstra will always refer you to their own sites for updates and information.

When you actually look into the domain information for custhelp.com, it has no connection to Telstra & Bigpond, and if you go to custhelp.com it eventually redirects you to oracle.com.