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Jenny Spring
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I have some B&M (coaching) customers, and some online (business) customers.

My B&M customers are killing it and it is because they are doing everything right.

they know their ideal customer
they listen to them nicely
they ask them what they want nicely
they give it to them nicely

It isn’t complicated.

Bad service, lack of understanding about how the customer is and how to look after them, is what is at the heart of the demise of so many businesses.

Jenny
http://www.springintosales.com