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Brent@Ontrax
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Congratulations on getting the job.

I suppose in this case they really have no choice in the cost, but as you said you don’t want to be too greedy, as there may be repeat work.

I would prepare the quote showing a break down, as use your normal pricing, but add a fee for Emergency reaction/Immediate Attention. This way they will know what your rates are (and you don’t have to try and remember what you charged last time) and they also understand that you have charged a bit more cause you have had to drop everything and attent to them.

Us IT Guys do the same thing (we most of us), we have a standard rate but if you want an Emergency callout, then there’s usually an extra hour charged.

Good Luck with your project.
Brent