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We send update emails for all stages of our orders – from receiving to processing and then when it’s sent (with tracking number) and delivered. The customer was quite aware her order had been sent just impatient I guess. (and didn’t fully read our delivery page). My main issue with this was that she didn’t contact us, the company she was dealing with, before going to Paypal.

Anyway, at least she didn’t escalate it but I’m guessing I won’t be receiving any more orders from her in the future – which is disappointing because we did everything we could and everything we say we will do. Can’t please everyone I guess.