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For small articles I would suggest doing the clearance yourself as it is not terribly difficult. For example, I just bought a guitar from the US valued at more than AUD1000.00, and did the clearance myself. I do live close to Sydney airport where Customs are located though so that helped. Otherwise use a discount broker that specialises in parcel post items like www. e-customs.com.au or wwcf.com.au., who I have both used in the past when things got a bit trickier.