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Hello Andy,

Wow sounds like you have had some clients with real painful issues.

The factory reset problem sounds like an issue. We never had that but I think that’s because we recommend our own modems/routers and offer the customer support on that too.

The only time we have seen painful issues for our clients is in rural areas. We have learnt our lesson there, so now we are prepared for those should they arise and know how to have them rectified.