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Gizmo
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Hello,

You could both log into same email.
But the core issue I suspect you want to avoid is both of you working on the same email.

The best solutions for this are helpdesk email/ticket systems.
There are many out there.
I did a review of them many years, in the end we decided to write our own.
A very popular one is Zendesk but that may be more than you need.
Google helpdesk software and have a look at whats out there.

You will also want to liaise with who ever looks after your email as you likely need to make changes there too.