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ScarlettR
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Thanks guys.

Currently using Gmail as I prefer a web based application so I can access the emails anywhere.

Thought about using a ticketing system but we don’t get the sorts of enquiries I initially thought would only be useful in that sort of system (i.e.: IT support desk stuff). Our enquiries sometimes need to be distributed to the right person, sometimes they can be handled right there and then, but I’ll give it a look.