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tonyk
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chesslife, post: 203033 wrote:
Howdy Solo-ers,

We coach chess and run a pretty tight schedule when it comes to appointments. We are now finding some of our clients are taking quite a casual approach to re-scheduling and cancellations. Sometimes leaving it quite late, making it hard to fill in the gaps.

Without coming across like a mean tyrant and billing them for the class, what do other people have in place? 1 week to 24hr cancellation policies? late cancellation fees of 10-50%

Is a gentle reminder on the website and newsletter sufficient to get the message across? What is a good policy that does upset your client base?

Looking forward to hearing your thoughts!

Kind Regards

David Koetsier

I think a gentle reminder would be sufficient, however, if they were repeat offenders I would apply a late cancellation fee of 25%.