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I’m not sure why others are leading people to VoIP when compared to a local PBX/Phone System connected to PSTN lines with the major telcos.

For me, I lead customers to the Cloud PBX VoIP solution I offer for the following reasons:

1) The service costs less to set up than a traditional phone system
2) The service is features rich
3) The service gives more flexibility
4) The service reduces the current phone bill costs
5) We offer excellent customer support

I see it as the natural progression of phone system technology. Industry and market analysts agree with this outlook and believe that Cloud PBX services are what most businesses will be using for their phone system within the next 10 years.