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Sarah Hansen
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Hi Arrowwise & bb1,

Thank you for your queries!

We are currently in the process of expanding internationally & will soon provide 24/7 call answering services. At the moment we answer calls 9am-5.30pm AEST.

All receptionists are currently Australian & we only hire professionals. As we expand internationally we will continue to hire individuals to the highest standards.

Currently we guarantee all calls are answered within 5 rings, however the way that we pay our receptionists adds an extra incentive for the calls to be answered as quickly as possible. We pay per call so the faster they answer the calls, the more income they make.

Regarding the exchange rate, if you sign up in the next month it is still in AUD but as we are opening internationally, we needed to hedge.

If you have any other questions please don’t hesitate to ask.

Kind regards,
Sarah