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John Debrincat
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13MEDIA, post: 215493, member: 19808 wrote:
Thanks John. Another scenario we see is that we process a legitimate transaction, and months later the customer claims a ‘credit card charge-back’. If it’s an overseas chargeback we find that our bank (currently the NAB) have no way of fighting the claim and “always” find in favour of the customer and the charge-back goes against us. We have no come back against the customer. Can we insure against ‘fraud’ or ‘loss’ such as this ?

Yes there are companies that insure against online fraud. I would start by asking your current insurer. Or you can find services like http://www.smartbusinessinsurance.com.au/cyber-insurance but I have not used them so it is not a reference just an example. But always double check the fine print.