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annoyingly, unless I go and use Surveymonkey or something, (Which I will look into) I don’t think I can make it conditional based on scores (unless I do a whole other workflow which says “Oh they scored 5 for everything! Let’s send them another one”, which would be super annoying)

Jay, thanks for your feedback – you’ve actually fired up another line of workflow thought.. sending surveys to primary contacts who have been quiet recently.. “have we upset you?”