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Anonymous
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Great post Byron.

Scams like this are very hard to protect against but you certainly can plan to help mitigate the impact.

It could even form part of your business continuity plan, but how many businesses have one of those? For small businesses I think it would less than 1%.

To add to your list of things, I would also make sure your hosting provider for your website is not just a reseller. If they actually manage the server, they can make high level changes to help you cope with such an attack. Resellers can’t do this.

I would make sure you have a VOIP system for your phone so you can increase the number of incoming lines to deal with the load. Then I would also make sure your phone system is smart enough to be able to answer with an auto attendant so you can leave a pre-recorded message regarding the scam.

Hope your client is coping well with this.

regards