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Warren Cottis, post: 230845, member: 129 wrote:
Hi BradM

I’d like to give you another version of Kelly’s answer which is more common the bigger a business becomes.

Online forms automatically send an email alerting the business of the enquiry.

The online form has been set up to send an email to admin@xyx or info@xyz etc and that email address is given to (say) fred@xyz in addition to fred@xyz.

Fred leaves the company and the Form email address is never reassigned to someone else.

It happens a lot.

Thanks for input Warren. It certainly makes sense.