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[USER=54026]@arrowwise[/USER] thanks, somehow I hadn’t considered that option. That sounds quite viable, I’d just pay for the initial and replacement shipping only and customer pays for return shipping.

I do agree that paying for all shipping is generous but I’m seeing a few retailers offer this now (Sheridan, Adairs, Linen House, Sheets on the line) albeit for all except Sheridan, “free” is really only when it’s over $100 or $150.

Ideally I would like to offer free shipping and free returns but I don’t have Sheridan’s margins to be able to afford both!

So I’ll have to pick one and I’m now thinking that free shipping would be more attractive to customers than free returns.