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The Telco you are referring to could have an entire thread in itself here. For me they cut off our service for 1 week over a billing blunder (took them many calls between departments to work out what happened). Then now it is back but getting billed more than double. The OS case manager does not know how to solve as there seems to be a disconnect between the billing system and technical side. I have one username associated with two identical billed services, but should only have one service.
Currently he says the only solution is to disconnect the service again and create a new account. Told them that was not good enough, so they continue to apply full credits to each bill while they work out how to fix. I could go on for pages, but it is a case of best available technical product, but worst service, but I choose to stay as I do not want a sub-standard technical product.