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Hi Yusuf,

There are a number of costs, the 1800 maintenance, the inbound cost of calls (the caller doesn’t pay – you pay) and the divert cost to the call centre.

The pros are that 1800 appears national and gives the biggest impression for your business. The conns are that 1800 is the most expensive way to go about it. (except for 13xxx numbers)

You have options;
a 1300 will cost less on both the monthly and per min inbound cost.
a landline number will achieve the same functionality and cost less again with no inbound cost.

I am a provider of 1800, 1300 and landline numbers for diverting, if you would like to discuss I’m happy to have a chat. Phone number in the signature below.

Best of luck,

Steve