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El Arish Tropical Exotics
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Simon at SEOm, post: 245220, member: 89455 wrote:
I like that idea, I feel like even though there was an issue everyone still comes out a winner, the customer gets a replacement, even though it was there fault, and you get another order. As long as the replacement is costing you too much I imagine that would work quite well!

Yes, that’s the idea Simon. If I sent a replacement postage would kill me, if I ask them to pay postage I’m not gaining anything and they are a little put out but if I offer to send it next order I’m building a relationship :p

Ann