Home – New Forums Tell me straight… Would you use an over-the-phone concierge? Reply To: Would you use an over-the-phone concierge?

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Dave Gillen – Former FS Concierge
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Hi Luke,

It appears that you want to connect people with modern sharing economy services like Uber, AirBnB, Airtasker, Fiverr, etc.

I think your challenge is to find which group of people in society:
a) Are aware of these possibilities and have a desire to utilise them.
b) And have a barrier stopping them.

The challenge is that it’s getting easier and easier for most people to use these services.

As an exercise if you had to identify the single most prospective customer in the country, where would you start? At a guess I might go with a young blind person. Strong desire to use technology and a strong barrier to using it. By doing this you can start to move from targeting everyone to targeting the people who actually need it.

Good luck!
Dave