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You would think that there would be more pressure by some board on companies that are unable to provide a certain level of service to its customers. Optus should be fined if they aren’t able to rectify issues like this for their customers in a timely manner. I’m sorry that you have to suffer with such bad internet service in the meantime! It’s a good lesson for the rest of us running our companies that we need to ensure we maintain a certain quality in the work we do every day!