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JacquiPryor, post: 247393, member: 20176 wrote:
I for one probably wouldn’t make a second contact! A couple of years ago we were re-carpeting the house… submitted the online form with a well-known flooring company, with their message telling me I’d have my ‘quote’ within 24-48 hours… I’m still waiting. Suffice to say we opted for another supplier.

If you don’t have time/desire to respond to people, fine – but don’t grumble or question why business isn’t doing better than it could be!

I agree, no second chances with me.

Plus the other thing to consider, and this goes back to your original point of including a phone number, if I am looking for carpet or a lawn mower guy, or a trademark expert, I want to know now, not wait 24 to 48 hours (or never),

So if I have the option of Jacqui’s lawns which has a phone number or BB1’s lawns which only has a contact form, I am contacting Jacqui.