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Anthony Michaud
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Solid advice from Andrew. Only thing that I’ll add to it is to look at competing products to gauge what features are available. Even if you’re well versed with how a traditional PBX works, some of the hosted solutions are REALLY switched on.

Follow me or multiple extensions (fixed phone, SIP client on tablet / latop and mobile diversion), scheduled call plans (ring this number at this time, ring that number at other times) are just the start of what can be done.