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Mischelle
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Hi Nes,

I know somewhere on this forum is a person that deals in VoiP systems, I hope he sees your post. If I remember his name I will come back and tag him.

I have remote staff, my employees that have moved and kept working for me (one in France) she answers my Australian phones on her computer but it is set up through my phone system rather than a secondary system like your client.

There has to be a way but it will need to rely on your client being able to divert their calls etc.

Maybe is you give some idea of your client’s phone setup that may help us find answers.

Cheers
Mischelle