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Zava Design
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“Best” is always subjective. As I wrote, there are many others, a few that are superior to Mailchimp in my opinion. The main reason Mailchimp has become so popular is pretty simple: Of the few bulk emailing services that would be rated as excellent, they offer the most generous free account.

Anyway, all that matters is if you’re happy with what you’re using, but there are a few other services that are at least the equal to Mailchimp and one or two that are superior, in my opinion, especially for certain requirements such as transactional emails (as one obvious example). MC have made improvements recently, but they are still a long way from the best tool to use for this purpose.