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arrowwise
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My round about solution idea is:

– Have shared email folders.

– Primary inbox folder for incoming email is central and visible to all sales people or those that need to assign the emails.

– Emails are assigned by moving email to that persons specific shared folder or by way of incoming rules and only manually assign those emails not caught by rules. This is a manual process as each email needs to be individually assigned.

– The sent / outbox for all outgoing email replies is also shared / visible by all so you know what has been replied to.

– This will allow endless assigning to all parties involved to their sub inbox or back to central inbox etc.

Shared folders are very powerful in examples like this.